I love living near Stamford so much. Travelling around the town and to its neighbouring villages to help with a computer repair or upgrade is all the more enjoyable because of that.
So often these days I spend time with customers who are fed up with faceless, cold call centres provided by their internet service providers or the suppliers of their technology. I have some personal and very frustrating experience with my previous internet service provider. Also, some very bad service from ‘technical experts’ who basically wanted to do as little as possible and simply walk through a set script but not actually fix my problems.
I have over 30 years experience building, working with and fixing computer and gadget hardware and software problems. What I have noticed as a growing trend seems to be that so many more people are continuing to take the plunge and use technology and the internet. Because for some people it is similar to visiting a different country, this opens up many situations where new or even moderate users of a fast changing technical world become vulnerable. Exploitation by fast talking fraudsters or others who try to take advantage of the knowledge gap is common.
“It’s all just gobbledigook to me.” is a phrase used by my customers new and old.
I’d like to help you stay away from situations where you are likely to get conned or convinced to do something you are not sure of.
My top tips explaining online security and safety focus on:
If you are unsure, never agree to anything someone says they need to do to your computers or gadgets without getting a second opinion about the advice, at least for new help or service providers.